WellSpan York Perioperative Services had experienced high staff turnover due to the COVID-19 pandemic and needed to retrain and reset its high-reliability programming across its pre-op, intra-op, and post-op surgical settings. The goal was to improve morale, resilience, and safety culture.

Synensys conducted an organizational assessment of team-based safety practices, integrated change management tools, and HRO principles. It also provided high-reliability training for senior leaders, frontline trainers, and coaches. A redesigned safety dashboard was configured to better manage daily operational risk, resulting in improved quality of care and increased patient safety.

Synensys partnered with WellSpan to develop a comprehensive system safety program for their largest hospital perioperative service line. Despite COVID-19 surge operations, 100% of their surgeons, nurses, residents, technicians, and anesthesia providers were trained. Key metrics show improving trends in patient and staff outcomes.