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Client Impact

Healthcare Case Studies

Quality and Performance Improvement in Healthcare

FDA CDRH SHIELD Knowledge Architecture

In partnership with Deloitte, we improved the interoperability and quality of in vitro diagnostic test data by identifying risks, enhancing data exchange, and implementing safety strategies to strengthen patient care and decision making.

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High-Reliability Data Governance (HRDG) KBS Informatics Architecture

Alongside JP Systems, Deloitte, and MIT, we enhanced data quality and governance within the VHA’s complex real-world data system, improving EHR integration, patient safety, and clinical decision making for better Veteran healthcare.

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System Safety within Laboratory Data Exchanges

In collaboration with leading experts, we conducted FDA-funded research to enhance the safety, interoperability, and reliability of laboratory data exchanges, providing a roadmap for improved data quality and public health outcomes.

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Safety Management Contractor

We partnered with the U.S. Air Force Medical Service to enhance patient safety and high-reliability practices, leading to a 70% reduction in preventable harm events over five years.

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High-Reliability Organization Training

We partnered with WellSpan York Perioperative Services to strengthen high-reliability practices, providing comprehensive training and safety tools that improved patient and staff outcomes despite COVID-19 challenges.

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Patient Experience Improvement

We conducted a comprehensive review of patient experience across the VHA system, leading to improved complaint management, enhanced patient flow, and higher satisfaction scores through data-driven best practices.

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Safety Management Services Company

We supported over 300 hospitals in implementing high-reliability training and safety improvement programs, reducing preventable harm by 17% and saving 50,000 lives while avoiding $12 billion in healthcare costs.

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Online Patient Safety Simulation Platform

We partnered with the North Carolina Quality Center and Virginia Hospital Association to implement simulation-based training, reducing obstetrical-related patient harm by over 20%, saving 150 lives, and improving safety culture, teamwork, and communication.

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