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When the Center for Medicaid and Medicare Services (CMS) mandated the reduction in preventable patient harm in hospital care across the U.S., Synensys helped implement safer care practices based on proven concepts from High Reliability Organizations (HROs) resulting in over 50,000 lives saved in the first 3 years of the implementation.
What Was the Client’s Challenge?
CMS had implemented new mandates related to value-based purchasing also known as pay for performance in quality and safety. The U.S. health system had high rates of healthcare associated infections (HAIs). CMS set goals to reduce preventable patient harm events (‘never events’) by 20% across the national health system.
Why Did CMS Partner With Synensys?
Synensys has extensive experience in large scale healthcare collaborative improvement initiatives at the National, State, Federal, and International level. We were best equipped to provide technical support many of the Hospital Engagement Network contractors including curricula support, subject matter expertise, change management, monitoring and evaluation, training, and governance.
How Did We Solve the Problem?
We provided innovative improvement programs, tools, methods, and evidence-based strategies based on the needs of over 300 hospitals across 6 networks (HENs) aimed at reducing preventable harm in diverse settings including community hospitals, critical access hospitals, and academic medical centers. Programs included senior leadership toolkits, physician engagement systems, training, simulation, data management, culture improvement guidance, and implementation support including coaching and mentoring.
What Were the Results?
Harm across the board was reduced by 17% in 3 years. Improvements in patient safety resulted in 1.3 million fewer patient harms, 50,000 lives saved and $12 billion in health spending avoided across all participating hospitals.