Dr. Stephen Powell, Synensys Chief Executive Officer, and Dr. Daniel Wyman, Synensys Chief Medical Officer, hosted a webinar focused on “Quality Improvement in the Modern Era: Moving from Reactive to Proactive Patient Safety” and presented by the American College of Healthcare Executives. With more than 100 attendees the February 2 event, the thought-provoking commentary and questions produced some insightful takeaways for the future of healthcare, including:
- There is synergy between safety, quality, and productivity. A commitment to system safety drives improvements in quality care and productivity.
- Operationalizing safety management on the journey to becoming a high-reliability organization requires culture change, including developing and sustaining a culture that understands that we are humans, that humans make mistakes, and that error is inevitable; a culture of open and honest communication and transparency; and a just culture with no shame or blame. This journey takes time, from 12 to 18 months for most organizations.
- Healthcare organizations need to adapt and adopt a formal threat and error management framework within their daily operations and move from reactive to proactive safety and quality.
Synensys, headquartered in Peachtree City, Georgia, is a trusted leader in safety management technology and performance improvement for federal, military, commercial, and international organizations since 2005. The Synensys team consists of seasoned safety and quality professionals in medicine and aviation, with expertise in change management, human factors, systems strengthening, strategy, learning, gap analyses, and safety performance analytics.