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When the U.S. Air Force Medical Service (AFMS) set out on a system-wide journey toward becoming a high-reliability organization and achieving zero harm, Synensys provided critical guidance, knowledge, and resources toward developing and implementing an integrated approach to continuous performance improvement based on the most innovative delivery models from civilian, government, military, and international health organizations.
What Was the Client’s Challenge?
The Air Force Medical Service was part of an extensive review of the Military Health System by the U.S. Secretary of Defense. During this review, although findings showed mostly average performance across the AFMS compared to similar civilian facilities, the Secretary determined that average was not sufficient for active duty, retired, and dependent stakeholders; instead, patients deserved better care – higher reliability, zero harm, and patient-centered outcomes.
Why Did the USAF Medical Service Partner With Synensys?
Synensys has extensive civilian and military experience developing transformational frameworks across multiple work streams and serves as the prime contractor to the AFMS for patient safety management across 74 facilities in six countries with more than 44,000 medical staff. Through this relationship, Synensys has developed a deep understanding of the culture, people, systems, technology, and processes of care across inpatient, outpatient, and combat casualty care settings.
How Did We Solve the Problem?
Synensys provided direction, strategy, know-how, and highly skilled staff to reduce patient harm by accelerating safety culture behavior changes, and using robust patient safety and quality data to increase the reliability of system-wide care delivery through continuous process improvement.
What Were the Results?
A world-class patient safety program where a culture of patient safety and proactive patient safety behaviors resulted in a 70% reduction in potential patient harm events in five years.